Cybersecurity Policy Report, Wireless Carrier Faces Heat Over Outage Blamed on Cyber Incident, (Aug 27, 2025)
By Paul Kirby
Customers of Nsight Telservices and New-Cell, Inc., d/b/a Cellcom, have ripped the company for a multi-day outage that the wireless carrier attributed to a cybersecurity incident, saying that, among other things, the company failed to adequately communicate with subscribers or compensate them for the loss of services.
Nearly 20 sets of comments and complaints have been filed in PS docket 25-218 in response to a public notice released last month by the FCC’s Public Safety and Homeland Security Bureau (CPR, July 11).
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