Banking and Finance Law Daily Wrap Up, FAIR CREDIT REPORTING—CFPB terminates 2023 TransUnion consent order, (Nov 4, 2025)

By Charles A. Menke, J.D.

TransUnion stipulated to the entry of the consent order over allegations it lied about acting on consumers’ requests for security freezes and locks.

The Consumer Financial Protection Bureau has terminated a 2023 consent order entered against Trans Union and two of its subsidiaries stemming from an administrative enforcement action alleging TransUnion falsely told consumers that their requests for security freezes and locks had been completed, when instead it had merely been dumping them into its backlog of requests (see Banking and Finance Law Daily, Oct. 12, 2023). The 2023 consent order required TransUnion to pay $3 million in consumer redress and a $5 million civil penalty, and to implement measures addressing and resolving its technology issues as well as the cause of the problems with freeze and lock requests.

According to the Order Terminating the Consent Order, Trans Union has “fulfilled certain obligations under the Consent Order, including paying a civil money penalty of $5 million to the Bureau as required by Section IX of the Consent Order, making redress payments required by Section VIII of the Consent Order, and taking steps to implement injunctive relief required by the ‘Conduct Provisions’ of the Consent Order to prevent future violations.”

Companies: TransUnion; TransUnion Interactive, Inc.; Trans Union LLC

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