Banking and Finance Law Daily Wrap Up, ENFORCEMENT ACTIONS—FCC fines telecom firm $4.5M for allowing foreign robocalls impersonating banks, (Apr 7, 2026)

By Jonathan Anderson

The calls allegedly impersonated major banks, including Bank of America and Chase Bank, by spoofing the institutions’ fraud prevention and customer service phone numbers.

The Federal Communications Commission (FCC) said it proposed a penalty of $4.5 million against Voxbeam Telecommunications Inc. for allegedly allowing financial impersonation robocalls from foreign sources on networks in the United States. Many of the calls appeared to spoof fraud prevention or customer service phone numbers belonging to U.S. financial institutions, including Bank of America and Chase Bank, according to the FCC. Voxbeam has 30 days to pay the penalty or seek a reduction or cancellation. The American Bankers Association (ABA) praised the enforcement action.

Notice of apparent liability. On April 2, the FCC issued Voxbeam a notice of apparent liability for allegedly violating 47 CFR § 64.6305(g)(2) of the FCC’s rules. The notice accused the Florida-based telecommunications provider of “apparently transmitting foreign traffic into the U.S. that used U.S. North American Numbering Plan (NANP) resources in the caller ID field, and which came from a foreign provider, Axfone, LLC (Axfone), not listed in the Robocall Mitigation Database (RMD).” Voxbeam allegedly transmitted tens of thousands of calls between Mar. 31, 2025, and Apr. 3, 2025, from Axfone onto the U.S. network, according to the FCC. Many of the calls appeared to “spoof,” or falsely display on caller ID, the fraud prevention or customer service phone numbers belonging to U.S. financial institutions including Bank of America, Chase Bank, and others.

The FCC’s action came after the agency received a complaint from a financial institution on July 8, 2024, alleging that “unknown entities were calling its banking customers with spoofed caller ID information making it appear that the calls came from the Financial Institution’s fraud reporting number contained on the back of the bank’s debit cards.” An investigation subsequently identified Axfone, a voice service provider located in Czechia, as the source of one of the suspected illegal calls. The FCC concluded that Voxbeam apparently failed to block traffic from Axfone.

As part of the notice, the FCC ordered Voxbeam to pay a forfeiture of $4.5 million within 30 calendar days or file a written statement seeking a reduction or cancellation of the proposed forfeiture.

ABA support. The ABA applauded the FCC’s action, noting that many illegally spoofed calls appear legitimate at first and use numbers from banks, retailers, and healthcare providers.

Companies: American Bankers Association; Axfone, LLC; Bank of America; Chase Bank; Voxbeam

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