Products Liability Law Daily Wrap Up, CPSC NEWS—ELECTRONIC PRODUCTS—44K emergency alert devices recalled for call button failure, (Sep 3, 2019)
Organizations Mentioned:GreatCall Inc. | Greatcall, Inc.
By Colleen Kave, J.D.
The company is offering a full refund.
GreatCall Inc., of San Diego, California, has recalled around 44,300 Lively Mobile Plus Emergency Alert Devices because the call button can fail when pushed by the consumer in an emergency (CPSC Recall Notice, No. 19-775, August 30, 2019).
Incidents and injuries. No incidents or injuries have been reported.
Product description. This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number "GCR4" is printed on the back, and the date code (19.01 or 19.03) is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection, or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
These emergency alert devices, which were manufactured in China, were sold at Best Buy and Walmart stores nationwide, and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Remedy. Consumers should stop using Lively Mobile Plus immediately and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Customer contact. For more information, customers may contact GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily; via email at [email protected]; or online at www.greatcall.com and click on "Product Support."
Companies: GreatCall Inc.
ProductRecalls: ProductRecallsNews ElectronicProductsNews